What do I do in case I need to return a product?
If you need to return an item call us prior to sending anything back to us. Goods will not be accepted without prior agreement.
Items can only be returned for a refund or credit in original manufacturer’s packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards. Place the manufacturer’s box into a shipping carton. Items must be returned within a period of 7 days. No exchanges will be accepted after 7 days.
If the item is returned in original condition, you will be given a credit or a refund, excluding any shipping and insurance charges.
Melbourne Hi Fi reserves the right to refuse the return if the above guidelines are not met.
Any shipping costs are the responsibility of the buyer.
EO&E, Melbourne HiFi reserves the right to refuse supply of goods and services without prejudice, no correspondence will be entered into. Prices and Specification can change without notice beyond the control of Melbourne HiFi it’s staff and Suppliers.
When will my order arrive?
We stock products that are available via authorised distribution channels therefore our delivery times may vary for some items. If you have a time sensitive order please contact the store by phone or email.
Courier company delivery times vary. The time taken for your order to reach you will depend on the carrier and your location. The average time taken is from 5 days in Perth and between 5-7 business days in rural WA.
We do not accept responsibility for carrier delivery delays but will do our best to ensure the fastest possible delivery.
* Within weekday business hours
Our Showroom is located in Mandurah, Western Australia. Showroom visits and in home consultations, by appointment only.
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